Refunds & Returns Policy – Mianjee Honey
Introduction
At Mianjee Honey, we are committed to providing high-quality, pure honey to our customers. If you are not completely satisfied with your purchase, we are here to help with our Refunds & Returns Policy.
Returns Policy
1. Eligibility for Returns
You may return a product if:
✔ It was received damaged or defective
✔ You received the wrong item
✔ The product is unopened, unused, and in its original packaging
2. Return Timeframe
You must request a return within 7 days of receiving your order.
3. Non-Returnable Items
We cannot accept returns for:
❌ Opened or used honey jars
❌ Products not in their original packaging
❌ Items purchased during special promotions, discounts, or clearance sales
4. Return Process
To initiate a return, please follow these steps:
1️⃣ Email us at mianjeehoney@gmail.com with your order number and reason for return.
2️⃣ Wait for our confirmation and return instructions.
3️⃣ Ship the item to the address provided in our response (return shipping costs are the customer’s responsibility unless the return is due to our error).
4️⃣ Once received, we will inspect the product and process your refund or replacement.
Refunds Policy
1. Refund Approval
Once we receive and inspect your return, we will notify you about the approval or rejection of your refund.
✔ If approved, the refund will be processed to your original payment method within 7-10 business days.
❌ If rejected, we will provide an explanation and return the item to you.
2. Late or Missing Refunds
If you haven’t received your refund after 10 business days, please:
✔ Check with your bank or payment provider
✔ Contact us at mianjeehoney@gmail.com for further assistance
Cancellations Policy
1. Order Cancellations
✔ You can cancel your order within 24 hours of placing it by emailing mianjeehoney@gmail.com.
✔ If your order has already been shipped, we cannot cancel it, but you may be eligible for a return.
Exchanges
If you received a damaged or incorrect item, we will replace it free of charge. Contact us at mianjeehoney@gmail.com with pictures of the product and packaging for verification.
Contact Us
For any return, refund, or cancellation inquiries, please reach out to us:
📧 Email: mianjeehoney@gmail.com
📍 Address: [Your Business Address]
We appreciate your trust in Mianjee Honey and will do our best to ensure a smooth return and refund experience. 🍯✨